Update on Partial Service Interruption - 05/12/2024

We want to address the recent partial service disruption that occurred on Thursday, December 5th 2025, between 19:42 and 21:00 GMT. During this time, some users encountered difficulties accessing their AstroPay accounts or completing transactions. Our team worked diligently to resolve the problem, and full service was restored at 21:00 GMT.

We understand how important it is for you to have seamless access to your account, and we sincerely apologize for any inconvenience this may have caused. We are implementing additional safeguards to prevent such issues in the future. We reassure that no accounts were accessed and all funds at AstroPay are safe. This issue was limited to a temporary unavailability of our services.

If you have any questions or continue to experience issues, please don’t hesitate to reach out to our support team. We apologize for the inconvenience, thank you for your understanding and continued trust in AstroPay.

The AstroPay Team